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Building Organizational and Personal Resilience (Webinar)


Are you looking to:

• Understand how to build organizational and personal resilience?
• Help you or your organization sustain organizational resilience over time?
• Gain personal mastery and increase expertise in your current role?
• Strengthen your character to improve your personal leadership and resilience?
• Increase your self-awareness to derive high quality decision making?
• Understand the foundational steps of habit formation?

If you answered yes to any or all of these questions, then our Building Organizational and Personal Resilience Course is for you…Register now to save 20% on 8 PDH / 0.8 CEU while equipping yourself with the resilience skills necessary for careerlong success!

The Utility Industry is an organizationally complex, technically evolving, and hazardous work environment. Essential to excelling in this industry is the capacity to: (1) develop personal and organizational resilience, (2) develop deep industry expertise (mastery), (3) understand the intra- and inter-personal dynamics of work, and (4) realize the benefits of physical vitality on our work. Taught by retired utility line executives and industry safety & training professionals, Building Organizational and Personal Resilience will help you create a plan to build organizational resilience and personal mastery, and develop the necessary character strengths to succeed in your current and future roles.

This course will prepare individuals and outline the necessary steps in building organizational resilience and achieving personal mastery required for lifelong, utility focused success. Participants will learn how to develop a comprehensive plan to achieve resilience and mastery in a direct, straightforward manner.

Learning Objectives:

  • Understand how mastery drives organizational performance and resilience at work
  • Learn that adopting a resilience framework and expanding performance character is the most essential personal and leadership attribute
  • Create strategies to overcome internal and group resistance to mastery
  • Understand the role of health and wellness in achieving personal mastery
  • Explore ways to sense, identify, correct, and celebrate character strengths in yourself and others
  • Develop a path to resilience and mastery through a personalized development plan

Building Organizational and Personal Resilience is presented in eight, 75-minute experiential training courses; each containing 1 hour of instruction time followed by a 15-minute Q&A session (a total of 10 hours of learning and discussing!). Each course will incorporate important concepts from philosophy, organizational and motivational psychology, neuroscience, human performance, and learning science in a practical, utility related context. Participants will engage with other industry professionals, debate best practices, reflect on learning, and document concrete ways to achieve mastery in our unique industry.

Who Should Attend this Course?

  • Utility industry professionals, including electrical, gas, water, waste, and telecommunications line supervisors and managers
  • Engineering professionals
  • Safety professionals
  • Training professionals
  • Corporate staff seeking utility operations exposure


  1. Essential elements of Organizational Resilience – June 3
    • Discuss the importance of organizational resilience and the essential elements required to anticipate, prepare for, respond, and adapt to organizational disruptions. Examine the research and best practices of organizational resilience from academic evidence to business insights and new thinking.
  2. Balancing organizational preparation to resilience – June 10
    • Examine the phases of organizational resilience and review a methodology to introduce and sustain organizational resilience into your organization.
  3. Essential elements of workplace mastery for utility workers – June 17
    • Understand the individual and business case for mastery, including why mastery is so vital in today's environment. Review concepts of how mastery is gained and sustained over time.
  4. Deeper dive into mastery: Understanding the cognitive, emotional, and physical vitality requirements for mastery – June 24
    • Review the three domains essential to achieving mastery. Understand that achieving mastery is an ongoing process that involves increasing levels of complexity.
  5. Building the foundation: The role of character in achieving mastery – July 1
    • Define performance character and understand how character is essential in achieving mastery. Examine the role of exemplars (role models) in the Utility industry as a target for achieving character-based mastery.
  6. Eyes wide open: The barriers to achieving mastery – July 8
    • Review the internal and external barriers to achieving mastery. Examine psychological and social influences and their impact on decision making.
  7. Getting personal: Interpreting your assessment results – July 15
    • Participants will complete a series of assessments that helps them understand their strengths and opportunities in achieving safe and reliable performance. Results from the assessments will be examined in helping build your personal development plan.
  8. Bringing it all together: Developing your personal plan – July 22
    • Complete your journey by developing your personal plan to character-based mastery. Integrate your assessments, knowledge, and newly learned behaviors into a comprehensive plan to achieve mastery in a direct, straightforward manner.

* All live broadcasts begin at 11 a.m. PDT / 2 p.m. EDT. Presentations are scheduled for approximately 1 hour with a 15-minute Q&A session to follow. Presentations may exceed scheduled time.
* Modules are not available for individual purchase. A 20% discount on our standard rate for 8 PDH / 0.8 CEU is built into this course.
* Modules become available on-demand within 24 hours of airing live. Purchase can be made at any time and allows you access for 6 months from the order date.
* Each state and certification agency have different requirements; it is your responsibility to know what they are. Please note that 1 PDH = 0.1 CEU.

Train Your Team
Get the whole team trained! We offer additional savings if you register as a group. For group pricing information, contact us at

June 3 - July 22
11am PDT / 2pm EDT
Lectures: 8
Sessions: 1 H 15 M
Credits: 8 PDH / 0.8 CEU

Upcoming Webinars> Energy ($499.00)


Special Group Pricing Available


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