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“Good Enough” Isn’t Good Enough Anymore: 8 Steps to Take Your Utility from Good to Great

COURSE DESCRIPTION

In today’s world of tight budgets, rising costs and demanding customers, running anything less than a high performance organization is a one-way ticket to failure – for both you as a manager and your utility as a whole. But how do you turn a typical public agency like a utility company into a fast-paced performance engine in order to succeed? As we’ve seen, the typical “good enough for government work” operation is not cutting it anymore when we go asking our customers for the funds to properly operate our utilities.

Join utility management and performance expert Rob McElroy for an engaging and thought-provoking webinar walking through the simple steps necessary to get your utility up and moving fast as well as techniques to increase the effectiveness of your staff almost immediately.

In this webcast, our presenter will provide a blueprint for transforming your typical “good enough for government work” operation into a high-performing team. Throughout this discussion, McElroy will also reference case studies and examples of how utilities have transformed their operations and gained funding to properly operate their utility by delivering results customers notice. Within this examination, McElroy will point to utilities around the country that’ve transformed their organization, including those that’ve earned multiple EPA “Awards of Excellence”, and discuss how you can achieve the same.

Learning Objectives
Attendees can expect the discussion and education of the following learning objectives.

  • Explore how to create an effective mission statement for your utility that everyone understands.
  • Examine what you must provide so that your staff can get more accomplished.
  • Discover how to leverage competition to create a high-performing organization.
  • Explore how to obtain funds to properly operate your utility by offering a new customer experience.

Train Your Team
Get the whole team trained! We offer additional savings if you register as a group. For group pricing information, contact us at learning@forester.net


* Presentations are scheduled for approximately one hour with a 15-20 minute question and answer session to follow. Presentation may exceed scheduled time.
* Each state and certification agency has different requirements; it is your responsibility to know what they are. Note that 1 PDH = 0.1 CEU.
* Purchase of this course allows you access to the presentation(s) for 6 months from the order date.

 
On-Demand Webcast
Lectures: 1
Session: 1 H 30 M
Credits: 1 PDH / 0.1 CEU

On-Demand Webcasts > Energy ($99.00)

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