With a growing gap between the financial needs of water utilities and public trust, being able to communicate effectively with your public and manage crisis situations is paramount.
Join industry expert and AWWA author, Melanie Goetz, for a live and on-demand, 3-session master class series exploring field-tested (and inexpensive) water communications tips, techniques, and best practices for improving your customer experience, engagement, and public support. Whether you’re a small water utility, a large public organization, or a representative, this series will cover how to: improve your public outreach and customer trust without blowing your budget, create and implement a crisis communications campaign, and leverage the press when your utility is put in the spotlight. Plus…the series saves you 20%!
This series includes three one-hour presentations, each followed by an interactive Q&A with the speaker where you can ask questions and pose theories on the following topics (click each to see more details):
All sessions are presented live and are available on-demand, so you may attend at your leisure, and are accompanied by a quiz to test your skills. Learning on your own at home, online, or with a group, Forester University's Master Class Series is designed as an interactive experience with a leader in the field.
Want to learn more about the current climate of water utilities and the growing lack of public trust? Check out our Consumer Mistrust is the Message in the Bottle article on Forester Network.
Train Your Team
Get the whole team trained! We offer additional savings if you register as a group. For group pricing information, contact us at firstname.lastname@example.org
* Presentations are scheduled for approximately one hour with a 15-20 minute question and answer session to follow. Presentation may exceed scheduled time.
* Each state and certification agency has different requirements; it is your responsibility to know what they are. Note that 1 PDH = 0.1 CEU.
* Purchase of this course allows you access to the presentation(s) for 6 months from the order date.